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Technical Support Engineer



IT, Customer Service
Ahmedabad, Gujarat, India
Posted on Monday, September 11, 2023

Experience: 2+ years

About Klevu

Klevu is a discovery experience suite that revolutionises online shopping. It provides a range of SaaS based solutions, that are deep rooted in AI-ML technology and delivered via cloud for online retailers. Klevu is a global Finnish company that prides in diversity, great team, excellent partner network and global customer footprint. Learn more from

We are looking for passionate technical support engineers.


  • Handling technical support: Level 1 & 2
  • Managing the technical support portal
  • Participating in product learning & trainings
  • Contributing in product improvements & bug fixes


  • 2+ years of experience working as technical support engineer
  • Excellent verbal and written communication
  • Understanding of browser rendering behavior and performance
  • Excellent oral and written communication in English
  • Basic knowledge of HTML, CSS, Javascript, Databases
  • Bachelors/Masters degree in computer science/software engineering
  • Passionate about exploring new technologies & platforms
  • Open to work in shifts

Nice to have:

  • Experience working with any of the programming language: PHP, Java, .NET
  • Knowledge of e-commerce platforms: Magento, Shopify, BigCommerce.
  • Hands on experience with Linux OS
  • Knowledge of ticketing systems: Zendesk, Freshdesk, Intercom etc

What we offer:

  • Being part of one of the most exciting startups from Nordics with global footprints
  • Work with a team in 3 continents (North America, Europe, Asia)
  • Excellent work culture, hands-on, result-oriented
  • Good salary, Flexible hours and location