Experience: 2+ years

About Klevu

Klevu is a discovery experience suite that revolutionises online shopping. It provides a range of SaaS based solutions, that are deep rooted in AI-ML technology and delivered via cloud for online retailers. Klevu is a global Finnish company that prides in diversity, great team, excellent partner network and global customer footprint. Learn more from www.klevu.com

We are looking for passionate technical support engineers.

Responsibilities:

• Handling technical support: Level 1 & 2
• Managing the technical support portal
• Participating in product learning & trainings
• Contributing in product improvements & bug fixes

Requirements:

• 2+ years of experience working as technical support engineer
• Excellent verbal and written communication
• Understanding of browser rendering behavior and performance
• Excellent oral and written communication in English
• Basic knowledge of HTML, CSS, Javascript, Databases
• Bachelors/Masters degree in computer science/software engineering
• Passionate about exploring new technologies & platforms
• Open to work in shifts

Nice to have:

• Experience working with any of the programming language: PHP, Java, .NET
• Knowledge of e-commerce platforms: Magento, Shopify, BigCommerce.
• Hands on experience with Linux OS
• Knowledge of ticketing systems: Zendesk, Freshdesk, Intercom etc

What we offer:

• Being part of one of the most exciting startups from Nordics with global footprints
• Work with a team in 3 continents (North America, Europe, Asia)
• Excellent work culture, hands-on, result-oriented
• Good salary, Flexible hours and location